Frequently Asked Questions

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Tahiya

Frequently Asked Questions

Thanks for shopping at Tahiya

General questions

1. What makes Tahiya unique?

Tahiya is an initiative to revive the dying art of silver filigree, a tribute to the filigree artisans of the Cuttack and to the rich cultural heritage of Odisha. A celebration of the Kalingan craftmanship. Every piece in our collection is meticulously designed and crafted by the skilled hands exclusively for you. Each piece in our collection is handmade and serves as a testament to the enduring legacy of this exquisite master craftsmanship, capturing the essence of the natural world. That truly makes TAHIYA unique among others.

2. How can I contact customer support?

Our customer support team is ready to assist you. Please reach out to us via
Email: admin@tahiya.in
Customer support helpline: (Call/ WhatsApp): +91- 9090344244 (Mon-Sat, 11am to 7pm), or through our [contact form].

Product Information:

3. How do I search for specific types of jewelry?

You can easily search for jewelry by category, material, or collection using our intuitive search bar. Filters are available to help you narrow down your choices.

4. What payment methods are accepted?

We accept major credit cards, debit cards and other secure payment methods. Your transactions are encrypted and secure.

5. How can I track my order?

Once your order is shipped, you will receive a confirmation email with a tracking number. Use this number to track your order on our website or the carrier's site.

6. Can I modify or cancel my order?

Unfortunately, once an order is placed, we cannot guarantee modifications or cancellations. Please contact our customer support team as soon as possible for assistance.

Shipping and Returns:

7. What are the shipping options and costs?

We offer various shipping options with associated costs. Details are available at the checkout. Orders over a certain amount may qualify for free shipping.

8. What is the return policy?

Our return policy allows for returns within 2 Calander days of receiving your order.
Return will be processed ONLY in case of a damaged product. Customer needs to mail us with clear pictures in such a case. However, minor imperfections are a part of handmade products, hence they cannot be returned.
Return will be processed ONLY in case of a damaged product. Customer needs to mail us with clear pictures in such a case. However, minor imperfections are a part of handmade products, hence they cannot be returned.

Product and Service Specifics:

9. Can I customize or personalize jewelry?

At the moment, we do not offer customization services. However, we are continually expanding our offerings, so stay tuned for updates.

10. Do you offer gift wrapping services?

Yes, we offer complimentary gift wrapping. Simply select the option during checkout.

11. Are there discounts for bulk orders?

For bulk or corporate orders, please contact our customer support team to discuss special pricing and customization options.

Thank you for choosing Tahiya! If you have any additional questions, feel free to contact our customer support team for assistance. Happy shopping!

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Wishlist 2
Twin Hoops
$150.00
June 4, 2022
In stock
Yilver And Turquoise Earrings
$100.00
June 4, 2022
In stock
Open wishlist page Continue shopping
Added to the wishlist!
Settings Twin Hoops remove Medium Flat Hoops remove Bold Pearl Hoop Earrings remove
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SKU VN00189 D1116
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Price $150.00 $150.00 $100.00 $200.00
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